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ProTracker, MyScore Plus, and MooveFit Privacy Policy

Effective Date: August 22, 2024

 

This Privacy Policy governs your use of the ProTracker, MyScore Plus, and MooveFit mobile applications (collectively the “Applications”) and the ProTracker website (the “Website”) at https://www.protrackerapp.com and all related links, collectively operated by MooveFit Technologies Inc. and its affiliates ("us", "we", or "our"). This policy outlines how we collect, use, disclose, and protect your personal information, particularly considering the Applications’ ability to collect health-related data through integrations with services like Apple Health.

 

1. Information Collection and Usage
 
1.1 User-Provided Information

When you register and use any of the Applications or visit the Website, you provide us with personal information such as:

  • Name, email address, age, username, password, and other registration details.

  • Transaction-related information when you make purchases, respond to offers, or use our services.

  • Data inputted into the Applications or Website, including contact information, birth date, height, weight, weight goal, gender, activity level, and nutrition details.

  • Information provided when contacting us for support or submitting inquiries.

 

We may use this information to:

  • Operate and improve the Applications and Website.

  • Provide you with important updates, notifications, and marketing promotions.

  • Respond to your inquiries and provide customer support.

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1.2 Automatically Collected Information

The Applications and Website may automatically collect certain information, such as:

  • Type of mobile device used, device ID, IP address, operating system, and browser type.

  • Usage information, including frequency and duration of sessions.

  • Interaction data, such as how you navigate through the Applications or Website.

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This data is used to analyze trends, optimize the user experience, and provide personalized services.

 

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2. Collection of Health Information
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The Applications may collect health-related data, including nutritional intake, weight, and activity levels, particularly through integrations with Apple Health. This data is only collected with your explicit consent and is handled according to Apple’s guidelines for apps that access health information. Your health data is never shared with third parties for marketing purposes.

 

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3. Location Data

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The Applications and Website do not collect precise real-time location information from your device.

 

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4. Disclosure of Information to Third Parties

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We may share your information with third parties under the following conditions:

  • Legal Compliance: When required by law, such as to comply with subpoenas or similar legal processes.

  • Protection of Rights: When we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

  • Service Providers: With trusted service providers who assist us in operating the Applications and Website, under strict agreements to protect your data.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the business assets, with notice provided.

  • Advertising and Analytics: To advertisers, advertising networks, and analytics companies for the purposes of targeted advertising and performance analysis, under anonymized and encrypted formats where possible.


 

5. Automatic Data Collection and Advertising

 

We work with third-party analytics providers and advertisers to understand how the Applications and Website are used. These partners may collect anonymized data about your device, usage patterns, and interactions with ads. This data may be used to serve relevant ads and improve user engagement.

 

You can opt out of data collection for targeted advertising through your device’s settings or by using the opt-out options provided below.

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6. Opt-Out Rights

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You can opt out of certain data collection practices as follows:

  • Complete Opt-Out: Uninstall the Applications or stop visiting the Website. You can request data deletion by emailing support@moovefit.com.

  • Opt-Out of Targeted Advertising: Adjust your device’s privacy settings to disable location tracking and targeted ads.

  • Opt-Out of Marketing Emails: Follow the unsubscribe instructions in marketing emails to stop receiving promotional content. Note that you may still receive essential service-related emails.

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7. Data Retention and Management

 

User-Provided Data: We retain your data as long as your account is active and for a reasonable period thereafter.

Automatically Collected Data: Retained for up to 50 years and may be stored in aggregated formats thereafter.

You can delete your User-Provided Data by navigating to the account page within any of the Applications and selecting “Delete Account.” For assistance, contact support@moovefit.com.

 

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8. Access and Modification of Personal Information

 

You may access and update your personal information by logging into your account and updating your profile settings. Please note that updated or deleted data may remain in cached or archived copies for a period.

 

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9. Children’s Privacy

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We do not knowingly collect personal data from children under the age of 13. If you become aware that your child has provided us with information without your consent, please contact us at support@moovefit.com, and we will take steps to delete such information promptly.

 

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10. Security

 

We take data security seriously and implement physical, electronic, and procedural safeguards to protect your information. However, please be aware that no security system is foolproof, and we cannot guarantee absolute security.

 

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. You will be notified of significant changes by posting the updated policy at https://www.protrackerapp.com/privacy-policy. Continued use of the Applications and Website after changes are posted signifies your acceptance of the updated terms.

 

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12. Your Consent

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By using the Applications and Website, you consent to our processing of your information as described in this policy. Your data may be processed and stored in Alberta, Canada, under applicable privacy standards, even if you reside outside this jurisdiction.

 

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13. Limitation of Liability

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To the fullest extent permitted by law, MooveFit Technologies Inc. and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use the Applications or Website.

  • Any unauthorized access to or alteration of your data.

  • Third-party actions affecting your privacy.

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14. Governing Law

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This Privacy Policy is governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.

 

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15. Contact Us

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If you have questions regarding this Privacy Policy or your privacy rights, please contact us at support@moovefit.com.

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